Frequently Asked Questions

We are committed to you

We are committed to you

Our goal at Doctors Hospital is, was, and has always been to provide the best healthcare possible to all of our patients – regardless of background, economic status, or any other factors. Please review some of the most frequently asked questions below. Should you have any other questions or concerns please do not hesitate to contact us.

Frequently Asked Questions

How do I make an appointment?

Appointments are scheduled on a first come, first serve basis with respect to urgency and your medical condition. To schedule an appointment please give us a call using the contact details below. Using our automated phone system you may then either enter your desired extension or speak with one of our helpful support staff members and they will be glad to guide you through the appointment process.

  • 92-42-35302701-14 (14 lines)

  • 152-G/1, Canal Bank, Johar Town

  • Lahore 54590, Pakistan.

Where are you located?

Our medical facility is located at 152-G/1, Canal Bank, Johar Town
Lahore 54590, Pakistan.

We have a large self park lot located on the premises and also offer 24 hour valet service to all of our patients at a small fee. Should you or your patient require assistance upon arrival we suggest you use the valet service and we will be glad to supply wheelchairs, rolling beds, or any other equipment required to help  reach your destination within the hospital.

Can I make an appointment online?

We are happy to announce that our online appointment system will be launching in the near future. Please check back soon for more updates.

What do I need to bring with me to the hospital?

All patients should bring their ID cards, any previous medical records or reports, and a list of any medications you may be taking. Should you have any further documentation regarding your condition we ask that you please bring this as well. The more information we can receive the better we will be able to help guide you and create a treatment plan.

For more information please view our patient and visitor guides.

What should I not bring with me to the hospital?

We ask that you please avoid bringing any outside medication that you may be taking – rather please bring a list of these medicines.

Outside food is not allowed within the hospital. For admitted patients, the hospital Cafeteria works closely with the Clinical Nutrition Department to ensure that patients receive nutritious food that aligns with their recovery objectives. Outside food can compromise these recovery objectives.

For visitors, the Cafeteria and Atrium Café offer a wide variety of main course meals and snacks. At Doctors Hospital, we are committed to providing a clean and sanitary environment for our patients to recover in. Outside food can often comprise the cleanliness of the hospital.

Flowers are not allowed in patient rooms as some patients have allergies or breathing difficulties. If you wish to give your loved one something to let them know that you are thinking about their well being, we encourage you to consider a card over flowers.

Children 12 years and below are not allowed for their safety as well as patient recovery reasons. Children are very susceptible to hospital acquired infection and therefore hospital visits by children must be strictly restricted. Also as your attention may be towards your loved one at the hospital, you may not be able to provide the necessary level of supervision that children often require.

Therefore, we encourage you to leave children 12 years and under with a trusted adult while you are visiting your loved one at the hospital. Requests for children to visit patients in certain situations may be approved by the nurse or administrator on duty.

For more in depth information please view our visitor guide.

How can I find out if a certain doctor works at Doctors Hospital?

To find a doctor please use our doctor search tool located on the main page. You may also view our complete doctor list.

What services do you offer?

Doctors Hospital offers the complete spectrum of medical services. To view our full service list please visit the services overview page.

What are the charges for a specific service?

The Hospital has a uniform pricing policy for all the patients who approach the hospital for their treatment / procedures along with an integrated software system for billing purposes and pricing policy is fixed through this system by the management.

No individual operator can apply different charge for the same hospital service provided to two different patients. Tariff is made available for patients on verbally basis, however if patient requires a hard copy, it may be provided upon the patient request. The tariff is available with all operators in the system. They can print this tariff.

Whenever a patient is admitted to the hospital for observation / medical management or some surgical procedure, they are educated properly about the estimated cost of treatment by the concerned staff at the counter.

The Hospital bill contains two parts. One is Hospital billing and the other one is consultant portion. The hospital bill may be estimated according to the no. of days to be stayed in hospital and nature of procedure while the consultant portion may be updated after confirmation from the consultant.

Sometimes patients approach the hospital on an emergency basis and have been advised for admission at some certain location. Secondly, it may be possible to shift the admitted patient to some other location according to the condition of the patient.

The cost of treatment varies due to change in patient location. In these situations the patient and family is very well informed about the financial implication due to change in location according to the situation of the patient by the concerned Accounts Officer.

Can visitors/family come with me to the hospital?

In Patient Rooms, only one attendant and two visitors are allowed to stay with the patient at a time.

In the Wards, only one attendant/visitor is allowed to stay with the patient at a time.

  • Visiting Policy for ICU-3, ICU-6 and CCU Department will be as follow:
    • 11:00 am to 11:15 am
    • 06:00 pm to 06:15 pm
    • 11:00 pm to 11:15 pm
  • Only one person at a time shall be allowed to see the patients

Our patients’ ability to protect themselves from germs and disease is compromised. Exposure to additional illness may complicate the healing process and place them at risk. If you are not feeling well or have an illness that could be transferred to our patients please refrain from visiting. If you are not sure, please check with your health care provider.

For more information please view our visitor guide.